Returns & Exchanges

At The GUU Shop, we want you to love your fashion finds, which is why we offer a 30-day return window for all items in their original, unworn condition. If your order isn't quite right, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the garment is free from any signs of wear or perfume.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.